GROCERY RETAIL · $34.3B REVENUE · GROUP CLIENT UNDER NDA
Suppliers waited five days for an answer. Now they wait one.
An international grocery retail group automated six back-office areas at once.
100k
hours saved per year
~52
equivalent employees
6,000
reconciliation statements per robot
BEFORE
Accounting, procurement, logistics, stores, documents and IT shared one bottleneck: manual checking and sending of documents. Answering a supplier took three to five days.
AFTER
A hundred thousand hours returned per year — the equivalent of about 52 people. A single robot sends up to 6,000 reconciliation statements, and supplier response time fell to one day.
HOW IT WENT
- ETAPA 1
Six areas mapped together
Instead of one pilot per department, the diagnostic looked at the whole back-office at once.
- ETAPA 2
Start with the shared bottleneck
Reconciliation and document dispatch appeared in all six areas — that became the first target.
- ETAPA 3
Volume in production
One robot took over sending thousands of reconciliation statements per cycle, with no queue and no overtime.
- ETAPA 4
Expansion to the rest
Procurement, logistics, stores and IT followed, reusing what had already been built.
“The supplier noticed before our own board did. He called to ask what had changed.”
Shared Services Director
Grocery retail · group client
Same process, your numbers.
Two weeks to find out what it would give back.